It is important for you to be aware of new office policies that will go into effect January 1, 2012. The policies will help us stream-line our services and help to ensure that patient needs are met in an efficient and appropriate manner. These new policies are described briefly below. The complete policy can be emailed to you upon request and is posted on my website www.kristierosser.com.
1. A copy of your medical records will be required for all prescription refills and blood test orders requested after December 31, 2011. If you haven't signed a release for records from my old office, a medical release form can be printed directly from my website. Complete the form and fax it to Dr. Gourley's office at (801) 356-3107 as soon as possible. A release form can be mailed directly to you or emailed to you upon request.
2. All prescription refill and blood test order requests will require a minimum 2 office-day notice, regular office days, Monday thru Thursday. If leaving a phone message or email, please provide your first name, spell your last name, your date of birth, a daytime phone number, pharmacy name/city and phone number, or lab name, and a specific message about what is requested.
Please check your prescription bottle for the number of refills remaining before requesting additional refills. Please keep track of your medications and call for refills when you have no less than 1 week of pills left, and no refills left on the bottle.
3. You can now contact the office by phone, email, and fax. The office number is (801) 899-6131. This is a digital phone line. If you are unable to leave a message on the phone system, please email the office at wellness@kristierosser.com. Our fax number is (801) 705-6131. All messages will be returned within 24 hours of regular office days, Monday-Thursday.
4. If you are experiencing an emergency, do not wait for the office to return your call.Go directly to the emergency room or instacare for immediate assistance.
5. Office visits: Preventative screening will be required as appropriate including annual preventative exam, mammogram, bone density, colonoscopy, etc. Once your blood levels are optimal on hormone replacement, office visits will be required every six months for follow-up evaluation and prescription refills.
6. Certain prescription medications require office visits more frequently. It is important for you to keep track of your screenings, your office visits, your need for prescription refills, and your blood work follow-ups. Plan ahead and schedule them in advance when possible.
7. You will be required to arrive 30 minutes before your scheduled appointment time to complete necessary office paperwork. If you prefer, you can complete the office forms at home and bring thme to your appointment with you by printing the office forms from my website or requesting the forms be mailed directly to you.
8. If you arrive more than 15 minutes late for your scheduled appointment, you will be asked to reschedule your appointment in an effort to prevent other patient from having to wait behind your late arrival.
9. Bring your insurance card and driver's license to your appointment. Co-pays are due at time of service. Deductible amount is due at time of service. If you are unsure what your deductible amount is, or how much has not been met, you will be billed for the office visit, then reimbursed by our office once insurance payment is posted to your account.
For more information about office policies and for copies of office forms, please visit my website: www.kristierosser.com.
Thank you and as always, healthy living!
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